Refund Policy


Refund Policy

Last Updated: 2 Days Ago

Refund Policy for Belle Demi

Order Confirmation & Acceptance of Policy

By placing an order through the Belle Demi website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

By completing your purchase, you confirm that you:

  • Accept the terms and conditions outlined in this policy

  • Understand the return and refund procedures described below

  • Agree to comply with all return requirements and timelines

  • Acknowledge that this policy and related order records may be used as supporting documentation in the event of a payment dispute or chargeback

Returns

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, items must:

  • Be unused, unworn, and unwashed

  • Be returned in their original condition

  • Include original packaging where applicable

  • Show no signs of misuse, damage, or excessive handling beyond reasonable inspection

Customers are responsible for all return shipping and handling costs unless otherwise required by applicable law.

Once your return is received, it will be inspected and processed within approximately 7 business days. Belle Demi reserves the right to reject returns that do not meet the requirements stated in this policy.

How to Request a Return

To initiate a return request, please contact us within 30 days of receiving your order.

Email: info@BelleDemi.com

Please include the following information:

  • Order number

  • Full name

  • Shipping address

  • Reason for the return

  • Photos of the item if it is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send any items back without prior authorization. Unauthorized returns may be refused and returned to the sender.

For your protection, we recommend using a trackable shipping service and retaining proof of shipment until the return process has been completed.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email: info@BelleDemi.com

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photographs or a short video showing the defect or damage

Once the issue has been verified, Belle Demi may, at its sole discretion:

  • Send a replacement item

  • Offer a refund

  • Provide an alternative resolution deemed appropriate

In certain cases, returning the defective item may not be required.

Replacement orders are generally processed within 7–14 business days after approval.

Lost Packages

If your package appears to be lost during transit, please contact our customer support team immediately.

Provide:

  • Your order number

  • Tracking information

  • Any relevant details regarding the shipment

We will work with the shipping carrier to investigate the matter. If the package is officially confirmed as lost, we will arrange an appropriate replacement or refund.

Refused, Unclaimed, or Incorrectly Addressed Shipments

If a package is:

  • Refused upon delivery

  • Left unclaimed

  • Returned due to an incorrect or incomplete shipping address provided by the customer

A fee may be deducted from any eligible refund to cover shipping, handling, and administrative expenses associated with the returned shipment.

Order Cancellations

Customers may request an order cancellation before the order has been processed and shipped.

To request a cancellation, contact:

info@BelleDemi.com

as soon as possible after placing your order.

Please note:

  • Orders that have already been shipped cannot be canceled

  • Once an order is in transit, it must follow the standard return process after delivery

  • Return shipping costs remain the responsibility of the customer unless otherwise required by law

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refunded amount to appear in your account, depending on your payment provider and financial institution.

Shipping charges, handling fees, customs duties, and similar costs are generally non-refundable unless required by applicable law.

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact us directly before initiating a chargeback or payment dispute.

In the event of a chargeback, Belle Demi reserves the right to submit relevant documentation to the payment provider, including:

  • Order confirmations

  • Shipping and tracking records

  • Customer communications

  • Product photographs or supporting evidence

Submitting a chargeback without first contacting our customer support team may delay resolution and could affect future purchasing eligibility.

Additional Information

Please note:

  • Approved returns may be directed to one of our designated fulfillment facilities

  • Customers are responsible for return shipping costs unless otherwise stated

  • Belle Demi is not responsible for delays caused by customs procedures, border inspections, or carrier disruptions

  • Items returned in unsanitary, altered, worn, or damaged condition may not qualify for a refund

  • Return shipping services are not provided free of charge unless explicitly stated

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return request, please contact us:

Belle Demi
Email: info@BelleDemi.com

Our customer support team is always happy to assist you.